Muhammad Usman Khan

Led HR compliance auditing and process improvement initiatives at Amazon, enhancing operational efficiency and regulatory adherence.

• Reduced HR compliance gaps by 25% within 6 months through monthly audits of 500+ leave, disability, and HR cases, concurrently increasing case processing productivity by 15%.
• Analyzed comprehensive audit data and presented actionable insights to leadership, fostering cross-functional collaboration to develop sustainable solutions.
• Trained and mentored 8 auditors, ensuring consistent practices and optimizing HR processes through a data-driven approach, earning management commendation for outstanding performance.

Managed large operational teams at Amazon, consistently exceeding productivity and safety targets while driving Lean Six Sigma initiatives.

• Led a team of 150+ associates to consistently exceed productivity targets by 12% (112% achievement) for 12 consecutive months, maintaining 98% quality and 100% OSHA safety compliance.
• Implemented Lean Six Sigma initiatives in collaboration with cross-functional teams, reducing operational costs by 8% and accelerating productivity by 14% year-over-year.
• Mentored and upskilled 18 frontline managers, leading to the promotion of 6 high-potential leaders to managerial roles and earning the team 2 regional excellence awards.

Oversaw retail operations for 110 locations, driving sales growth and operational improvements across multiple states.

• Exceeded regional sales goals by 12% (112% achievement) across 110 retail locations by conducting 25+ quarterly process audits, identifying and resolving operational bottlenecks.
• Increased high-margin accessory sales by 27% and boosted average transaction value by 18% through data-driven analysis of customer trends and product assortment revamp.
• Reduced staff turnover by 35% and achieved 95% customer satisfaction ratings across locations by redesigning sales training curriculum and coaching low-performing staff.

Successfully led 22 retail locations, surpassing sales targets and enhancing operational consistency through comprehensive training.

• Exceeded district sales targets by 17% (117% achievement) across 22 retail locations by implementing standardized operational procedures and providing comprehensive training to 120+ employees.
• Executed turnaround strategies for underperforming stores, increasing sales by an average of 32% at 6 locations through staffing optimizations and localized marketing campaigns.
• Increased Net Promoter Score (NPS) by 11% year-over-year by fostering a customer-centric culture focused on exceptional service, earning the prestigious 'District of the Year' award.
• Mentored and developed 7 store managers, leading to the promotion of 3 individuals to District Manager roles within 9 months to support market expansion.

Spearheaded content analysis and policy formulation initiatives for internet content moderation, collaborating with global tech companies and national committees.

• Spearheaded content analysis initiatives, reviewing over 1,000 websites/pages per month to identify objectionable material and ensure compliance with national policies.
• Collaborated with global technology giants (Facebook, Google, Twitter) to establish streamlined processes for content blocking/unblocking requests, reducing resolution time by 45%.
• Served as a key member of the Web Evaluation Committee, providing strategic recommendations on telecom policies to facilitate innovation while maintaining national security interests.

Managed comprehensive HR and administrative functions, implementing strategic process improvements and talent acquisition initiatives.

• Revamped HR policies and procedures, automating 70% of processes through HRIS implementation, reducing manual efforts by 250+ hours annually and enabling data-driven decision making.
• Controlled annual salary costs by 8% and improved employee satisfaction by 22% through comprehensive compensation analysis and a merit-based pay structure.
• Managed full-cycle recruitment, driving 35% year-over-year growth by hiring 48 top talents from over 200 candidates across multiple functions nationally.
• Decreased annualized employee turnover rate by 27% through spearheading comprehensive engagement initiatives, including wellness programs and rewards & recognition.